Question: What is the Upgrade Protection Program?
Upgrade Protection Program (UPP) provides you with a simple way to keep your
GoldMine up-to-date with the latest versions available, by providing you with
guaranteed access to a year's subscription of both in-line updates and version
upgrades on a per-user fee basis, via the Internet.
The UPP is available ONLY on a "1:1" ratio for the total GoldMine and GoldSync licenses owned (i.e., you cannot purchase UPP for only some of your users or only for GoldMine seats when GoldSync licenses exist).
Why is FrontRange introducing the Upgrade Protection Program?
new Upgrade Protection Program (UPP) has been developed to bring FrontRange in
line with the software industry as a whole, which is moving to Version
Insurance/Version Upgrade/Software Assurance plans on a broad scale. In
addition, FrontRange is offering its UPP for GoldMine at an annual price point
that matches the cost of paying for a major upgrade once every two years (which
has been the historical trend).
As an existing GoldMine customer, how do I upgrade to GoldMine 6.0?
existing GoldMine 5.x and below customers will be able to upgrade to GoldMine
6.0 ONLY by purchasing a UPP subscription from a FrontRange Solution
Partner such as Seahorse Data.
place an order for UPP and gain access to the current version for all of your
licensed GoldMine users and GoldSync sites, you must first place an order for
UPP with Seahorse Data. This
purchase order must contain the following information:
GoldMine Serial Number (including GoldSync serial numbers if applicable)
Version & Build
Customer Company/Business Name
Payment for UPP (as arranged with Seahorse Data)
of the information required by UPP can be found under the following locations in
your GoldMine system:
Company/Customer Registration data - Help | Update GoldMine on the
Registration tab of the window
Company/Customer Licensing/Serial Number data - File | Configure
GoldMine | License Manager
Data will then place the order with FrontRange Solutions.
FrontRange Solutions will validate the information supplied for accuracy.
Once processed, Seahorse Data will receive your UPP ID, and pass it on to
order to update your GoldMine, Seahorse Data staff will assist you if required
to complete the NetUpdate Process with your new UPP ID, otherwise, you
may complete the update process yourself.
What about GoldMine 3.x and 2.5a customers? Can we also purchase UPP?
YES. Existing GoldMine 3.x and 2.5a customers can also purchase a UPP
subscription to upgrade to GoldMine 6.0, but because these earlier versions of
GoldMine do not support NetUpdate, the process for you is a little different. If
this situation applies to you, we recommend you contact Seahorse Data for more
What is the Upgrade Protection Program's subscription period?
purchases are valid for a one calendar year period from their activation date
and may be renewed annually by you at prevailing prices. UPP purchases are
available in one-year block increments only, i.e., you may NOT purchase two
years of UPP.
UPP purchases can be prorated for periods shorter than a year for additional
users purchased during the annual program for UPP (please refer to the Question:
Can we purchase the Upgrade Protection Program for additional licenses? for
Does the Upgrade Protection Program cover "bug fixes"?
Bug fixes (patches) are available with both the in-line updates and major
versions that are released during the UPP annual contract period.
with 'Bug' fixes only will be available to customers, for the applicable
version, who are NOT part of the UPP, but who are registered through NetUpdate
via the Internet. This is a change in FrontRange software policies as patches
(bug fix only releases) were not previously available.
Is the Upgrade Protection Program available for all of our FrontRange product
The UPP is available to users of GoldMine dBase version ONLY. The UPP is
not available to HEAT®, HEAT® PowerDesk, HEAT®
iHEAT®, HEAT® Asset Tracker, GoldMine®
& Marketing, or GoldMine® Everywhere users.
4.0 Enterprise with SQL Embedded customers would not qualify for the UPP, as
their upgrade path is to the current release of GoldMine Sales & Marketing
and requires the purchase of a Maintenance and Support contract.
Can we purchase the Upgrade Protection Program for additional licenses?
You may purchase additional UPP subscriptions to cover any new, add-on GoldMine
licenses you buy after an initial purchase. However, the UPP is available ONLY
on a "1:1" ratio for the total GoldMine and GoldSync licenses owned
(i.e. you cannot purchase UPP for only some of your users).
example, if you buy 10 licenses of GoldMine on 1 February, 2003, along with a
year of UPP, which is set to expire on 1 February, 2004, and then purchase an
additional 5 new GoldMine licenses on 1June, 2003, the UPP program for those 5
licenses is 1 June, 2003 through 1 February, 2004. Therefore, 8 months of UPP
must also be sold in conjunction with the additional order for 5 licenses.
cost of licenses / 12 months).
Does the Upgrade Protection Program cover GoldSync?
UPP for GoldSync works the same way as for GoldMine licenses. You must pay $99 (incl
GST) per seat (or $165 (incl GST), depending on prior version) for each license
of GoldMine and GoldSync use currently own. For example, if you have 5 users of
GoldMine 5.5 and 2 GoldSync site licenses, you must purchase 7 units of UPP at
$99 (incl GST) each.
What happens if we buy the Upgrade Protection Program and then migrate to
GoldMine Sales & Marketing?
you have not taken advantage of the full term for your UPP before you upgrade to
GoldMine Sales & Marketing, then FrontRange Solutions will prorate the
contract time remaining and apply that amount to the new, annual Maintenance and
Support contract, which is required for any GoldMine Sales & Marketing
How will existing Undocked Users upgrade to GoldMine?
default, NetUpdate blocks all license types, except Master D licenses, from
updating when they access Help | Update GoldMine in order to
validate that they have purchased UPP.
after you have purchased the UPP, the GoldMine Administrator may manually
users with U- or S-type licenses derived from the Master license to download the
necessary install files (gm6setup.exe) via NetUpdate. Please contact Seahorse
Data for more information on this topic.
What does the Upgrade Protection Program cost for new UPP users?
All GoldMine 5.x users and above (including new purchasers of GoldMine 6.0) can
purchase a one year UPP subscription for AUD$99 (incl GST) per user.
All GoldMine 4.x users and below can purchase a one year UPP subscription for
AUD$165 (incl. GST) per user.